job description
Immediate Start, Full-time, Temporary, Operations Administrator, Burntwood, 35 hours p/w, £12.47 p/h
Your new company
Hays are pleased to be working with this reputable and long-established charity that makes a real impact on peoples' lives.
Your new role
- Attend and actively contribute to internal stakeholder meetings.
- Ensure all tasks are completed in accordance with data confidentiality requirements and GDPR compliance.
- Identify potential non compliance issues within established processes and escalate them to the Exam and Results Services Managers.
- Resolve service tickets proactively and efficiently, meeting agreed KPIs.
- Highlight and escalate any significant issues or incidents to the Exam and Results Services Managers.
- Assist in resolving major issues and incidents as needed.
- Identify emerging trends and support their investigation and reporting.
- Take ownership of proactive and effective problem solving.
- Collaborate with coordinators and managers to complete root cause analysis for incidents and significant issues.
- Work in line with exam and results service SLAs and KPIs.
- Support the Fulfilment and Operational Delivery teams in maintaining effective control of exam and results services to achieve key internal and external KPIs and ensure stakeholder satisfaction.
- Contribute to internal and external audits when required.
- Provide support with incident management within the Fulfilment and Operational Delivery team.
What you'll need to succeed - Process exams and results to KPI, with a high attention to detail.
- Regular communication with stakeholders to exchange relevant information and activity updates.
- Consistent achievement of KPIs and SLAs.
- Sustained reduction in exam service data flow errors, with minimal incidents in relation to data flows.
- Ensure accurate and on-time results through data flows.
What you'll get in return You will be joining a great organisation that has a real impact on lives. There is a friendly team culture and parking on-site.
What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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